PLACING TWO CALLS FROM SAME LINE
TRANSFER A CALL TO A VOICE MAILBOX
LCD Contrast Control & Ring Settings
To adjust display contrast, while set is idle
To change ring tone, while set is idle
use the Play softkey to listen
To select desired ring tone
Note: You can select a
different ring tone for
each shared line on your phone set
PLACING
A CALL/ REDIAL
PLACING A CALL - you
have several options when
placing a call from
your Cisco phone
after pressing 9)
NOTE: You can key in number first, then
press Dial softkey and lift handset
REDIAL allows you to
redial the last number you called.
This can be used for
internal or external numbers.
·
Press
Redial Softkey
PLACING TWO CALLS FROM SAME LINE
PLACING TWO CALLS –
You can place two
calls from the same line on your Cisco phone
· Make first call
·
Ask
caller to hold
o Press
HOLD softkey
o Press
New Call softkey
o Dial
next number (can be internal or external)
· If second call is busy, unanswered, or refused:
o Press EndCall softkey
o Press Resume softkey
·
To
alternate between two calls
o Highlight
the held
call by using the Navigation Button
o Press Resume softkey
·
If you
wish to join the two parties:
o Use navigation button and highlight held call
o Press
more softkey
o Press Join softkey
ANSWER A CALL – you
have several options when
answering a call on
your Cisco phone
While on active call,
you hear a call waiting tone
** first caller automatically placed on hold
While on active call,
another call comes in on
a shared line
** first caller automatically placed on hold
Switching between active calls on one line
** other caller automatically placed on hold
Switching between
active calls using two or more lines
** other caller automatically placed on hold
CALL BACK - used when you receive a busy
signal on internal calls
To activate Call Back:
When the extension becomes available
your phone will “chime”
You have the option to:
HOLD allows you to place caller on hold while you
retrieve information for that call
During active call
· Press HOLD softkey
To retrieve your held call:
If multiple calls are on hold,
use the Navigation
Button to select line
JOIN allows you to join two active calls
on same line.
While one caller is on hold and another call is active:
TRANSFER allows you to transfer a call to
another extension
Announced Transfer
During active call
Unannounced Transfer
Should be used when transferring a
call to a department using a call processing
application i.e.: Admissions, Bursar, etc.
During active call
Transfer a caller to
a voice mailbox
During an active call
CONFERENCE CALL
allows up to eight parties
in
a conversation.
Call the first
person, and then use
the steps below to
add each new party
·
Press more
softkey
·
Press
Confrn softkey
You will hear dial tone
· Dial next Ext. No. or dial 9 and outside No.
While on line with that party
· Press Confrn softkey to connect all parties
· Repeat above steps to add additional parties
To reconnect with
conference if call is refused, busy or isn’t answered:
Note: While on conference call, internal parties can press the more softkey, then ConfList softkey to view a list of the parties currently in the conference.
An * designates the initiator of the conference in the list. Initiator can remove anyone from the
conference.
PICK UP allows you to answer a call to an
extension in your pick-up group.
Display will show the extension you are
picking up and the calling party.
You have a choice of answering the call
OR letting it proceed to voice mail.
OR call proceeds to the called
party’s voice mailbox
CALL FORWARDING allows calls to
go directly to your voice mailbox
OR ring at another extension.
To your voice mailbox
· With handset in place
·
Press CFwdALL
softkey (you will hear
confirmation tone of 2 beeps)
·
Press
messages button or 8300
(you will hear confirmation tone of 2
beeps)
To another extension
·
With handset in place
·
Press CFwdALL
softkey (you will hear
confirmation tone of 2 beeps)
·
Enter extension number (you will hear
confirmation tone of 2 beeps)
NOTE: See Forwarding Shared Lines tab
PARK allows you to put a caller on hold at a specific number
and use another phone to retrieve that caller.
During active call:
· Press more softkey
·
the caller is parked on)
· Make note of this number (displays for 30 seconds)
To retrieve the Parked Call:
· From any Cisco phone, dial the park number (call will
be held for 5 minutes)
SPEED DIAL allows you to set up a
code or button (if available) for your
frequently called numbers. This is
done through the internet.
To set up Speed Dial Numbers:
· Launch Internet Explorer
·
Type in https:/mcc-b083/ccmuser
· Enter user ID
· Enter Network Password
· Log On
· Select add/update your Speed Dials
You are ready to enter up to 99 speed dial numbers:
and/or
ie: 92922000
To Use Speed Dial:
OR
NOTE: You
can print the internet page as a reference
for your speed dial numbers
(other
lines on your phone)
To
forward shared lines on your phone:
· Launch Internet Explorer
·
Type in http/mcc-b083/ccmuser
· Enter user ID
· Enter Network Password
· Log On
· Select Forward all calls to a different
number
You can now forward the shared lines on your
phone to either the voice mailbox or to another
extension number.
· Check either voice mailbox or
enter extension number
· When finished press Update (bottom of page)
NOTE: There will NOT be any visual indicator on the
phone set that a shared lines has been forwarded.