http://web.monroecc.edu/etscs/ Welcome to ETS Customer Service en-us Thu, 26 Jun 2008 11:48:35 GMT Thu, 26 Jun 2008 11:48:35 GMT http://blogs.law.harvard.edu/tech/rss UserLand Frontier v9.5 http://web.monroecc.edu/etscs/2004/06/02 <p> <table id="AutoNumber2" style="border-collapse: collapse;" border="0" bordercolor="#111111" cellpadding="0" cellspacing="0" width="570"> <tbody> <tr> <td> <p class="pagetitle"><b>Customer Service </b></p> <p><img src="/manila/webfiles/etscs/internalline.gif" border="0" height="1" width="100%"><br></p></td></tr></tbody></table></p> <div align="center"> <center> <table id="AutoNumber1" style="border-collapse: collapse;" border="0" bordercolor="#111111" cellpadding="0" cellspacing="0" height="19" width="570"> <tbody> <tr> <td class="pagetextnormal" height="19"><b><img src="/manila/webfiles/etscs/arch.gif" border="0" height="72" width="115"></b> </td> <td> <center> <h1>ETS Customer Service<br>Team</h1></center></td></tr> <tr> <td colspan="2"><br><br><strong>MCC / ETS</strong> <br><strong>Customer Service Principles: ARCH</strong> </td></tr> <tr> <td colspan="2"><br> <p>The Educational Technologies Division at MCC recognizes the value of its customers and takes great pride in developing and maintaining mutually beneficial working relationships. ETS has developed four main principles by which its members should model and demonstrate to the MCC community.</p></td></tr> <tr> <td colspan="2"><br><strong>A in ARCH is for Appreciate! <br>R in ARCH IS For Respect!<br>C in ARCH is for Communicate!<br>H in ARCH is for Help!</strong> </td></tr> <tr> <td colspan="2"><br><strong><u>ETS Customer Service:</u> </strong> 28455a9b70e7b4526552764a080260e5 Sean Baker http://web.monroecc.edu/etscs/2004/06/02 <ul> <li><a href="/etscs/about">Committee Members</a> </li><li><a href="http://www.monroecc.edu/depts/ets/cs/report/">Employee Satisfaction Survey 2004</a> </li><li><a href="http://www.monroecc.edu/depts/ets/cs/report/efg.pdf">Employee Focus Groups Final Report</a> </li><li><a href="/manila/webfiles/etscs/FGR.pdf">Customer Service Focus Group Report</a> </li><li><a href="/etscs/sayings">Posters</a> </li><li><a href="/etscs/guidelines">Service Guidelines</a> </li><li><a href="/etscs/suggestion">Suggestion Boxes</a> </li><li><a href="/etscs/survey">Survey Statistics</a> </li><li><a href="/etscs/teamgoals">Team Goals and Team Definition of Customer Service</a> </li><li><a href="http://www.monroecc.edu/depts/ets/CustomerService.htm%20" target="_blank">Web Survey Form Let us hear from you!</a> </li></ul></td></tr></tbody></table></center></div> 9dfd3cef2f7831a8e2d624611646d0d4 Sean Baker