Where and when does excellent customer service start?
WITH YOU AND RIGHT NOW!
A warm greeting will make the customer’s experience enjoyable.
Remember the “Golden Rule” – Treat others, as you would like to be treated. Some day you may be their customer!
If you don’t know the answer to a customer’s question, find someone who does.
Effective communication is listening and then responding.
If you have to say no, then say it with empathy!
A friendly smile will make a world of difference (even on the phone!)
You may have been asked the same question 100 times, but respond as if it’s the first time you’ve heard it!
Working together we can resolve it!
Appreciate the customer is there.
If the customer is upset, don’t take it personally.
Introduce yourself and make yourself visible to the customer; be ready to “assist with a smile”.
Give your personal best!
Look up and see your customer. They have come to see you for help.
Today is a new day - innovate!
If something complicated doesn't work, try something simple.
Rethink the problem - cheerfully.
| 
