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Wednesday, June 2, 2004 Customer Service ETS Customer Service Team MCC / ETS Customer Service Principles: ARCH The Educational Technologies Division at MCC recognizes the value of its customers and takes great pride in developing and maintaining mutually beneficial working relationships. ETS has developed four main principles by which its members should model and demonstrate to the MCC community. A in ARCH is for Appreciate! R in ARCH IS For Respect! C in ARCH is for Communicate! H in ARCH is for Help! ETS Customer Service: Committee Members Employee Satisfaction Survey 2004 Employee Focus Groups Final Report Customer Service Focus Group Report Posters Service Guidelines Suggestion Boxes Survey Statistics Team Goals and Team Definition of Customer Service Web Survey Form Let us hear from you! ETS Overview